Returns & Exchanges
At ONE MK2, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.
Ship the Items
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing